Terms & Conditions
Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the items, Customers must submit a copy of proof of purchase and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of receiving the Items from the Seller or the Seller's representatives. The only exception is defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a monetary refund. In this case, the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit a copy of proof of purchase and fill in the return request form.
Our return and refund policies are described above. According to NYS law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.
Guarantee FAQs
1. Is your store a scam or is it safe to shop at vapeguider?
At vapeguider, we have been providing the best e-commerce service in the industry for over 4 years since 2018.
We guarantee secure payment processing to ensure a safe shopping experience. Customer satisfaction is our priority, and we take every order seriously.
In the rare event that a product you ordered is out of stock, we will promptly notify you by email and offer a refund or an alternative product.
If we don't receive a response from you, we will follow up after one week. If we still don't receive a response, we will take the initiative to issue a refund one month after your order.
We strive to answer all questions regarding order delivery and after-sales use, which is why we continuously update our collection of frequently asked questions.
While it may not be possible to satisfy every customer, we are committed to effective communication and negotiation to ensure your satisfaction.
We welcome negative feedback and suggestions as they help us improve our services.
2. What guarantees are there for purchasing products, returns, exchanges, etc. from your online store?
We are dedicated to providing our customers with high-quality e-cigarettes. However, we understand that the item you received may not meet your expectations due to circumstances beyond our control. In such cases, we encourage you to contact us for a replacement or refund. We recommend testing the item upon receiving your order to ensure it functions properly.
7 Days Money Back Guarantee:
We offer a 7-day money-back guarantee on all products (excluding prefilled cartridges, e-juice, and clearance items) starting from the date you get your package or when the package is delivered. To obtain a refund, please return the item in its original condition. Once we receive the returned item, we will issue a refund, excluding any shipping fees incurred. However, please be aware that when returning a parcel to China, there may be clearance risks and related fees. If applicable, these fees will be deducted from the refund. We appreciate your understanding.
60 Days Warranty:
We provide a warranty period for our products from the date of delivery. Batteries and MODs usually come with a 2-month warranty. Please review the Guarantee section in the item description for specific details.
We are happy to accept returns of unopened, unused, undamaged, or defective items purchased from our website for a refund or exchange within 60 days of the original purchase.
No guarantee for clearance items except DOA (Dead on Arrival). If the clearance item is DOA, please contact us within 48 hours, and we will try our best to get it squared away.
No guarantee for gift items except DOA (Dead on Arrival). If the gift item is DOA, please contact us within 48 hours for solutions.
Any problems feel free to contact us :)
Best Regards
vapeguider