Payment FAQs
1. Why can’t I pay directly in your e-cigarette online store? I need to pay, what should I do?
We apologize for the inconvenience, but we have temporarily halted the use of credit payments and PayPal collections online. This decision is a result of the stricter implementation of the TPD policy.If we link our PayPal accounts for online payments, PayPal can identify what you purchased once you complete and pay for the order, then our PayPal account will be banned permanently. To proceed with your order, we kindly ask that you contact us or message us via Facebook or send an email to Vapeguidercom@gmail.com to provide your PayPal account so that we can send you a PayPal invoice. You can log in to your PayPal email address or PayPal account to view the invoice and pay. This is safer and more convenient.
Rest assured, you can also enjoy PayPal's buyer protection and credit card buyer protection. This means you can benefit from PayPal's buyer protection if you haven't received the product for a long time, for example, more than 3 months, or if the product you received is damaged.
Please do not ask us to provide our PayPal email or links to the PayPal，we do not provice any account-related information including account and links in our official email thread, and we kindly request that you also refrain from mentioning any details about our accounts in our email correspondence. This is because our official email address contains sensitive terms such as "ecig," which can easily trigger detection by PayPal. We have had multiple accounts suspended in the past due to similar practices.
Or ask us to provide our Western Union name to make the payment via Western Union. Thank you for your understanding.
Please tell us the following information after you have paid using Western Union.
1) The 10-digit control number.
2) Sender's name.
3) The exact amount you sent.
4) Sender's address.
5) Your shipping address.
6) Your order number.
7) The country you send from.
8) The receiver's name
2. After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact us or message us via Facebook or send an email to Vapeguidercom@gmail.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
3. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we have received payment, the order status will show "Processing".
4. Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
5. Why does the product link show there is stock when I placed the order, but you notified me that it's out of stock?
We apologize for any inconvenience caused. Our stock inventory changes daily due to the wide variety of adult products we carry, with approximately tons of items in our online store. While we make every effort to update our inventory regularly, there may be instances where the product appears to be in stock when you place your order but is actually out of stock. If this happens, we will notify you promptly and offer a refund or assist you in finding an alternative product.
Shipping FAQs
1. How do I change the shipping method?
Once you have placed an order, the shipping method should not be altered. Under normal circumstances, we offer free delivery to your country using the China International Post epacket or Dutch Post for postal transshipment and delivery to your destination.
However, you can still contact us or message us via Facebook or send an email to Vapeguidercom@gmail.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.
2. How do I change my shipping address?
In the event that you wish to change the shipping address after placing an order, please contact us or message us via Facebook or send an email to Vapeguidercom@gmail.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
3. When will my package be shipped and when will I get it?
Under normal circumstances, we offer free delivery to your country using China International Post epa