Guarantee:
Please review our guarantee policy.
Payment:
We currently accept Visa and MasterCard as payment methods.
If you experience any difficulties checking out immediately after payment, please wait a few minutes and try again.
In the event that you need to cancel an order, please be patient and contact sales for a refund. You can then place a new order and complete the payment process.
When placing your order, please specify your preferred colors, correct address, city, state/province, telephone number, and any other necessary information in the order remarks, or send us a message at sales.
Warranty:
If you encounter any issues with your order, please contact us before opening a dispute. We will send you a free replacement after confirming the problem.
For a full refund, please return the item(s) to us in its original packaging and provide us with the shipping tracking number. Once we receive the package, we will issue a full refund.
Shipping from China:
Epacket: Delivery takes 15-25 days in the EU and USA, and 20-35 days in Russia.
Netherlands Post: Delivery takes about 20 days in the EU, 25-35 days in Asia, and approximately 60 days in South America or Africa.
Feedback:
We specialize in electronic cigarettes and e-hookah products, and our main goal is 100% customer satisfaction. Therefore, your feedback is crucial to us.
If you are satisfied with your purchase, please leave us a 5-star review. If you have any concerns, please contact us before leaving a review so we can address the issue in a timely manner.
