The device does not come with tobacco sticks, you need to buy the heatsticks separately
It can not use traditional tobacco heat sticks, which can only use TEREA SMART heatsticks or those compatible with IQOS ILUMA and IQOS ILUMA Prime
Guarantee:
Please check the guarantee policy.
Payment:
1) We accept Visa Card and MasterCard just now.
2) If you can't check out immediately after payment is done, please wait for a few minutes, then pay again
3) Please be more patient if you make a mistake to cancel the order. Just email sales to refund you back and place a new order and pay again.
4) Please Remark your requested colors, right address, city, state（province） telephone, etc. in the order or send us a message to sales.
About warranty:
1) If you get any goods with any problem, please contact us before opening the dispute, we will send the free replacement after confirming the problem
2) If you want a full refund, please returned the items back to us, please ensure it is in the original packaging, and then message us the shipping tracking number. After the package is delivered to us, we will make the full refund at once.
Shipping from China:
1. Epacket: 15-25 days delivery In EU, USA, 20-35 days delivery in RU.
Netherlands Post: About 20 days delivery in the EU, about 25-35 in Asia, and about 60 days in South America or Africa.
2. DHL, FedEx Express: 5-7 days delivery
Feedback:
We are focused on Electronic cigarettes, E hookah Products, and 100% satisfaction is our main goal.
Therefore, your review is extremely important to us.
If you are satisfied with our goods, please leave 5 stars feedback.
Please contact us first before you leave a review, we will help you to deal with your problem In time
